Refund Policy

Every membership starts with a 7-day free trial. You are not charged during the trial, and if you cancel before it ends there is nothing to refund.

If you are charged and decide EasyMe is not right for you, email us within 14 days of that charge and we will refund it in full. You do not need to explain why.

This applies to your first charge after the trial. For later renewals, see the next section.

Because the membership renews monthly and we remind you before each charge, later renewals are generally not refundable. We do still refund them in fair cases, including:

• You were charged after cancelling.
• You were charged twice for the same period.
• A technical fault on our side meant you could not use the platform for a meaningful part of the period.
• You did not recognise the charge because someone else used your card without permission.

If your situation is not on this list but feels unfair, write to us anyway. We read every message.

Email support@easymeclub.com from the address on your account, and tell us the date of the charge. That is all we need.

We reply within 2 business days. Approved refunds are issued by Paddle.com Market Ltd, our merchant of record, back to the original payment method. Your bank usually shows the money within 5–10 business days.

Cancelling and refunding are different things. You can cancel at any time from Profile → Settings, or by emailing us. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.

Pricing and renewal terms are set out on our Pricing page.